Polityka wysyłki
Last updated: July 2026
1. Shipping Costs
Ardenfell provides free standard shipping on all orders delivered to our supported sales region. There are no hidden standard shipping fees.
Expedited shipping may be available at checkout for an additional charge. The exact cost of expedited delivery will be displayed before payment is completed, allowing you to review and approve the total order amount.
2. Order Processing
Orders are normally processed within 2–3 business days after payment has been successfully confirmed. Business days are Monday to Friday and exclude public holidays.
After placing an order, you will receive an order confirmation email containing the details of your purchase. Once the order has been prepared and dispatched, you will receive a separate shipping confirmation email containing the available tracking information.
Orders placed during weekends, public holidays, promotional events, or periods of unusually high demand may begin processing on the next available business day.
3. Delivery Times
Standard delivery normally takes approximately 5–14 business days after the order has been dispatched.
The delivery estimate does not include the initial 2–3 business-day processing period. The total estimated time from purchase to delivery is therefore generally between 7 and 17 business days.
Delivery times are estimates and may be affected by peak shopping periods, public holidays, carrier delays, customs procedures, adverse weather, transportation disruptions, regional delivery conditions, or other circumstances outside our reasonable control.
We will always make reasonable efforts to ensure that your order reaches you as quickly as possible and will assist you if a delivery experiences an unusual or prolonged delay.
4. Order Tracking
Full tracking is included with every order. Once your parcel has been dispatched, the tracking number or tracking link will be sent to the email address provided during checkout.
Please allow a reasonable period for the carrier’s tracking system to register the parcel. In some cases, tracking information may take several business days to display its first update after dispatch.
If your tracking information has not updated for seven business days, contact kontakt@ardenfell.pl with your order number so that we can investigate the shipment with the carrier.
Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the parcel where required.
5. Fulfilment & Logistics
Depending on product availability, stock allocation, and the most efficient delivery route, orders may be prepared through our logistics network in the United States, China, and regional carrier hubs serving Poland.
All products are subject to the same strict quality-control standards regardless of their fulfilment location. Our international logistics network allows us to route orders through the closest or most suitable available centre, improving delivery efficiency and product availability.
Orders are prepared using reinforced, tamper-evident packaging designed to protect the contents during handling and transportation.
In some circumstances, items from the same order may be dispatched separately when they are available from different logistics locations. When this occurs, you may receive more than one tracking number, but you will not be charged additional standard shipping fees.
6. Customs, Duties & Import Taxes
Where applicable customs duties, import taxes, or handling charges are collected as part of the checkout process, they will be included in the total amount displayed before you complete your purchase.
Where duties or taxes are not expressly shown as included at checkout, the parcel may be subject to charges imposed by local customs authorities, government agencies, or the delivery carrier. These charges are determined independently and may be payable by the customer before delivery.
Ardenfell does not intentionally conceal known shipping or import charges. Any charge collected directly by us will be clearly displayed during checkout.
If a carrier or customs authority requests an unexpected payment, contact kontakt@ardenfell.pl before refusing the parcel so that we can review the shipment and help determine the appropriate solution.
7. Lost, Delayed, or Damaged Deliveries
If your order appears to be lost, experiences a prolonged delay, or arrives with visible damage, contact kontakt@ardenfell.pl immediately and include your order number and a description of the issue.
For damaged parcels, please also provide clear photographs of the external packaging, shipping label, internal packaging, and affected product. Keep all packaging until we have completed our review.
We will investigate the matter with the relevant fulfilment provider or shipping carrier. When a parcel is confirmed as lost, materially delayed beyond a reasonable delivery period, or damaged during transportation, you may choose between a replacement at no additional cost or a full refund.
Approved refunds will be issued to the original payment method. After processing, your bank or payment provider may require approximately 7–14 business days to display the funds.
8. Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address, recipient name, email address, and telephone number during checkout.
If you notice an error, contact kontakt@ardenfell.pl immediately. We will attempt to correct the information before dispatch whenever reasonably possible.
Once a parcel has entered the carrier’s network, we cannot guarantee that the delivery address can be changed or that the parcel can be redirected while in transit.
If an order is returned to us because of an incorrect or incomplete address, we will contact you to confirm the correct delivery details and arrange free reshipment.
Ardenfell is not responsible for delivery delays caused by incorrect or incomplete customer information, although we will always assist in finding a practical solution.
9. Delivery Attempts & Returned Parcels
The carrier may make one or more delivery attempts or direct the parcel to a local collection point. Customers should follow the carrier’s tracking updates and collection instructions.
If a parcel is returned because it was not collected or because delivery could not be completed, contact us so that we can review the reason for the return and arrange an appropriate solution.
Where the delivery failure was caused by an error by Ardenfell or the carrier, we will offer a replacement or full refund. Where the parcel was not collected or could not be delivered because of customer-provided information or customer availability, we will assist with reshipment.
10. Contact Us
For questions about processing, shipping, tracking, customs, delivery delays, damaged parcels, or missing orders, contact Ardenfell at kontakt@ardenfell.pl.
Please include your order number and the email address used during checkout so that we can locate your order and assist you efficiently.
Customer support is available Monday to Friday, and we normally respond within 24 hours on business days.